Support Portal

<p>How do I contact Blackboard Collaborate Technical Support?</p><p><span id="bodyfont"> <link href="/FileManagement/Download/49ef53dba349404aa1d84f002207e0b8" rel="stylesheet" type="text/css" /> <p><span id="bodyfont"> </span></p> <h1><strong>Contact Blackboard Collaborate Technical Support</strong></h1> </span> <h3><span id="bodyfont"> (Available 24 Hours / Day  - 7 Days / Week) </span></h3> <p>Blackboard Collaborate provides different methods in which to contact our Technical Support team, all of which you may find below.  We've listed them in order of preference to ensure a timely and proper response.</p> <p><span id="bodyfont"> </span></p> <p><span id="bodyfont"> </span></p> <p><span id="bodyfont"> </span></p> <p> </p> <p><span id="bodyfont"> </span></p> <span id="bodyfont"> <p> <table style="border: 1px dotted #7f7c75;" border="0" cellpadding="2" cellspacing="2" width="0"> <tbody border="0"> <tr border="0"> <td style="border: 1px dotted #7f7c75;" border="0" valign="top"><a href="/ics/support/ticketNew.asp"><img alt="Submit a Ticket" src="/ics/support/accounts/8039/icons/ticket.gif" border="0" /></a></td> <td style="font-size: 10pt; border: 1px dotted #7f7c75;" valign="top"><strong><a href="/ics/support/ticketNew.asp">Submit a Ticket</a></strong><br /> <em>Provides an electronic form that allows you to enter key information about your question that allows the Technical Support team to provide an appropriate response.  It also allows for immediate routing of your question to the appropriate team responsible for the category you select.</em></td> </tr> <tr> <td style="border: 1px dotted #7f7c75;" valign="top" width="1"><a id="_lpChatBtn" onclick="javascript:window.open('http://server.iad.liveperson.net/hc/21503917/? cmd=file&file=visitorWantsToChat&onlineURL=http://www.presidiumlearning.net/BlackboardCollaborateLivePerson/&offlineURL=http://www.presidiumlearning.net/Bl ackboardCollaborateLivePerson/offline.htm&site=21503917&SESSIONVAR!skill=BlackboardCollaborate&referrer='+escape (document.location),'chat21503917','width=550,height=450,resizable=yes');return false;" href="http://server.iad.liveperson.net/hc/21503917/?cmd=file&file=visitorWantsToChat&onlineURL=http://www.presidiumlearning.net/BlackboardCollaborateLivePerson/&offlineURL=http://www.presidiumlearning.net/BlackboardCollaborateLivePerson/offline.htm&site=21503917&byhref=1&SESSIONVAR%21skill=BlackboardCollaborate&imageUrl=http://server.iad.liveperson.net/hcp/Gallery/ChatButton-Gallery/English/General/1a" target="chat21503917"><img alt="Live Chat" src="http://support.blackboardcollaborate.com/ics/support/accounts/8172/icons/feedback.gif" border="0" /></a></td>  <script language="javascript"> var lpMTagConfig = {'lpServer' : "server.iad.liveperson.net",'lpNumber' : "21503917",'lpProtocol' : "https"}; function lpAddMonitorTag(src) {if(typeof(src)=='undefined'||typeof(src)=='object') {src=lpMTagConfig.lpMTagSrc?lpMTagConfig.lpMTagSrc:'/hcp/html/ mTag.js';}if(src.indexOf('http')!=0){src=lpMTagConfig.lpProtocol +"://"+lpMTagConfig.lpServer+src+'? site='+lpMTagConfig.lpNumber;}else{if(src.indexOf('site=')<0) {if(src.indexOf('?')<0) src="src+'?';else" src="src+'&';src=src" +' site='+lpMTagConfig.lpNumber;}};var s=document.createElement(' script');s.setAttribute('type','text/ javascript ');s .setAttribute ('charset ','iso -8859 -1 ');s .setAttribute ('src ',src);document.getElementsByTagName('head').item(0).appendChild(s);} if (window.attachEvent) window.attachEvent('onload',lpAddMonitorTag); else window.addEventListener("load",lpAddMonitorTag,false);</SCRIPT>  <script language="JavaScript1.2"> if (typeof(lpMTagConfig.sessionVar) == "undefined") { lpMTagConfig.sessionVar = new Array();} lpMTagConfig.sessionVar[lpMTagConfig.sessionVar.length] = 'skill=BlackboardCollaborate'; </script>  <td style="font-size: 10pt; width: 787px; height: 38px; border: 1px dotted #7f7c75;" valign="top"> <p><strong><a id="_lpChatBtn" onclick="javascript:window.open ('http://server.iad.liveperson.net/hc/21503917/? cmd=file&file=visitorWantsToChat&onlineURL=http://www.presidiumlearning.net/BlackboardCollaborateLivePerson/&offlineURL=http://www.presidiumlearning.net/Bl ackboardCollaborateLivePerson/offline.htm&site=21503917&SESSIONVAR!skill=BlackboardCollaborate&referrer='+escape (document.location),'chat21503917','width=550,height=450,resizable=yes');return false;" href="http://server.iad.liveperson.net/hc/21503917/?cmd=file&file=visitorWantsToChat&onlineURL=http://www.presidiumlearning.net/BlackboardCollaborateLivePerson/&offlineURL=http://www.presidiumlearning.net/BlackboardCollaborateLivePerson/offline.htm&site=21503917&byhref=1&SESSIONVAR%21skill=BlackboardCollaborate&imageUrl=http://server.iad.liveperson.net/hcp/Gallery/ChatButton-Gallery/English/General/1a" target="chat21503917">Live Chat</a></strong><br /> <em>Provides the ability to chat with a Tier 1 Technical Support Representative for a response to your questions.  We recommend that administrators use the <strong><a href="/ics/support/ticketNew.asp">Submit a Ticket</a></strong> option rather than LiveChat as your questions may require specialized expertise.</em></p> </td> </tr> <tr> <td style="border: 1px dotted #7f7c75;" valign="top"><img alt="" src="/ics/support/accounts/8039/icons/contactUs.gif" /></td> <td style="font-size: 10pt; border: 1px dotted #7f7c75;" valign="top"><span><strong>Telephone </strong><strong></strong></span><strong><br /> </strong><em>Occasionally, you may wish to speak with a representative on the telephone.  Our Tier 1 Technical Support team is available by telephone, accessible by different numbers world wide depending on your current location.  They are as follows: </em> <ul> <ul><span style="font-size: 10pt;"> <li>North America, Toll Free: 1 (877) 382-2293</li> <li>UK, Toll Free: (0800) 051-7248</li> <li>Ireland, Toll Free (1800-64-4528)</li> <li>Australia, Toll Free: 1 (800) 26-7338</li> <li>International, <strong>Non Toll Free</strong>: 1 (606) 274-2370</li> </span> </ul> </ul> </td> </tr> </tbody> </table> </p> </span></p><h3>Alternate Questions/Keywords</h3><p></p>