<![CDATA[<p>Blackboard IM - First Time Users</p><p><span id="bodyfont">
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<h4 style="line-height: normal; margin: 0in 0in 10pt"><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">First time user with Blackboard Enterprise Instant Messaging? </span></h4>
<p style="line-height: normal; margin: 0in 0in 10pt"><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">Get started by completing the steps outlined below:</span></p>
<p style="line-height: normal; margin: 0in 0in 10pt"><strong><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">STEP 1 </span></strong><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">- <strong>Check System Requirements:</strong></span></p>
<p style="line-height: normal; margin: 0in 0in 10pt 51pt"><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt"><a href="http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1433" target="_parent"><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">Make sure that your system is compatible with Blackboard IM</span></a>. </span></p>
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<p style="line-height: normal; margin: 0in 0in 10pt"><strong><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">STEP 2 </span></strong><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">– <strong>Information and Training Pages:</strong></span></p>
<p style="line-height: normal; margin: 0in 0in 10pt 51pt"><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">Want to know more about Blackboard IM? Below you will find links to our Admin Guide, User guide and articles that will help you better understand the product and how to get started using it.</span></p>
<p style="line-height: normal; margin: 0in 0in 0pt 51pt"><strong><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">Frequently Asked Blackboard IM Questions:</span></strong></p>
<p style="line-height: normal; text-indent: -0.25in; margin: 0in 0in 0pt 87pt"><span style="font-family: Symbol; color: black; font-size: 10pt">·<span style="font: 7pt 'Times New Roman'"> <a href="http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1641" target="_parent"><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">What is Blackboard IM?</span></a></span></span></p>
<p style="line-height: normal; text-indent: -0.25in; margin: 0in 0in 0pt 87pt"><span style="font-family: Symbol; color: black; font-size: 10pt">·<span style="font: 7pt 'Times New Roman'"> <a href="http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1642" target="_parent"><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">How do I create a Blackboard IM Account?</span></a></span></span></p>
<p style="line-height: normal; text-indent: -0.25in; margin: 0in 0in 0pt 87pt"><span style="font-family: Symbol; color: black; font-size: 10pt">·<span style="font: 7pt 'Times New Roman'"> </span></span><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt"><a href="http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1204" target="_parent"><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">How do I link my Blackboard IM Account to my CMS?</span></a></span></p>
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<p style="line-height: normal; margin: 0in 0in 0pt 80px"><strong><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt"> Blackboard IM Admin Guide </span></strong></p>
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<div style="line-height: normal; margin: 0in 0in 0pt 80px"> <span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt"><a href="http://www.blackboard.com/Platforms/Collaborate/Services/On-Demand-Learning-Center/Enterprise-Instant-Messaging.aspx" target="_blank"><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">Blackboard IM Admin Guide</span></a></span></div>
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<p style="line-height: normal; margin: 0in 0in 0pt 80px"><strong><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">Blackboard IM User Guide</span></strong></p>
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<div style="line-height: normal; margin: 0in 0in 0pt 80px"><strong></strong><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt"><a href="http://www.blackboard.com/Platforms/Collaborate/Services/On-Demand-Learning-Center/Enterprise-Instant-Messaging.aspx" target="_blank"><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">Blackboard IM User Guide</span></a></span> </div>
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<p style="line-height: normal; margin: 0in 0in 0pt 80px"><strong><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">View Supporting Documents at:</span></strong></p>
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<div style="line-height: normal; margin: 0in 0in 0pt 80px"><strong></strong><a href="http://www.blackboard.com/Platforms/Collaborate/Services/On-Demand-Learning-Center/Enterprise-Instant-Messaging.aspx">http://www.blackboard.com/Platforms/Collaborate/Services/On-Demand-Learning-Center/Enterprise-Instant-Messaging.aspx</a> </div>
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<p style="line-height: normal; margin: 0in 0in 10pt"><strong><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">STEP 3 - Download and Install Blackboard IM:</span></strong></p>
<p style="line-height: normal; margin: 0in 0in 10pt 45pt"><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">You can download and install the Blackboard IM client after creating your Blackboard IM account. For more information on how to download and install the Blackboard IM client please <a href="http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1642" target="_parent">click here</a>. </span></p>
<p style="line-height: normal; margin: 0in 0in 10pt"><strong><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">STEP 4</span></strong><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt"> – <strong>View our Support Portal:</strong> </span></p>
<p style="line-height: normal; margin: 0in 0in 10pt 51pt"><span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt">Additional information is also available through our Support Portal. You will be able to access articles on Best Practices, How to…, Errors and Messages and more. If the question you are looking for is not answered you can always submit a ticket to our Support team through our portal.</span></p>
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