Blackboard Collaborate - Error: Cannot connect video source Logitech HD Pro Webcam C920
When attempting to use the Logitech HD Pro Webcam C920 within a Blackboard Collaborate web conferencing session, the following error message is returned: Cannot connect video source Logitech HD Pro Webcam C920 (WDM): java.lang.RuntimeException: Cannot render preview stream in buildCaptureGraph (error 0x80040217)
Role: End Users
Please Note: This model webcam creates a video stream that is formatted with the H.264 codec with a minimum resolution of 960x720. Web Conferencing was tested with RAW video data at a maximum resolution of 640x480. Blackboard Collaborate Support has had success with the Solution/Workaround described above.