Web Conferencing – How do I launch web conferencing if I am using Windows 8 and Internet Explorer 10?
With Windows 8, Internet Explorer 10 was released with a Metro style app as well as the full Desktop version. The Metro style app (IE 10 Metro) is a plug-in free experience and does not support Java, so some additional steps are required to use it to launch web conferencing sessions. The Internet Explorer 10 full desktop version (IE 10 Desktop) continues to fully support all plug-ins and extensions.
Note: For other browsers, such as Mozilla Firefox or Google Chrome, no Metro versions currently exist; they will always open your web conferencing links on the Desktop, with no configuration required.
The sections below describe your options when accessing web conferencing session links outside of a browser, such as when you click on a session link in an email or instant message. Once you click on the link, your default browser will open. By default, Windows 8 will use IE 10 Metro to open links; however, you can configure it to use IE 10 Desktop as the default instead.
Note: If you are accessing a link directly within a browser, such as when you are logged in to the SAS or an LMS, session links will be opened by that browser, regardless of which browser or which version of IE 10 you have set as your default.
By default, Windows 8 will open your session links in the Metro version of IE 10. However, because IE 10 Metro cannot detect the Java plug-in required to launch web conferencing sessions, you will be prompted to get the required software from a Blackboard Collaborate Support web page:
Note: You will not have to do this extra step next time you want to launch a web conferencing session, at least not until a new version of Java Web Start is required for a new version of web conferencing.
You can configure Internet Explorer 10 to always open links in the IE 10 Desktop version and, optionally, configure the default Internet Explorer tile on your Start screen to open the Desktop rather than the default Metro version of IE 10.
If your session is still not launching Java, please click here to review how to configure file associations in Windows 8.