<![CDATA[<p>Java - Mac OS X users unable to run Java.</p><p><h2 class="KBAnswer">Answer:</h2>
<p>Mac OS X users are unable to run Java. This issue was caused by an Apple update on 1/31/2013 (<a title="Understanding of why Apple blocked Java" href="http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=2791" target="_blank">see article 2791 for understanding of why Apple blocked Java</a>) . This issue will prevent users from opening any Java based application including Blackboard Collaborate Web Conferencing, Elluminate Live!, SAS, Blackboard Collaborate Voice Authoring, and Wimba Classroom. Oracle Java has since released an update to resolve this issue.<br /><br /><b>Errors or Situation:</b></p>
<p>Unable to launch all Java based applications in Mac OS X running Java 6 including:</p>
<ul>
<li>Blackboard Collaborate Web Conferencing</li>
<li>Blackboard Collaborate Voice Authoring</li>
<li>Elluminate Live!</li>
<li>SAS</li>
<li>Wimba Classroom</li>
</ul>
<p><b>Affected Users:</b></p>
<ul>
<li>Users accessing Collaborate services running Mac OS X</li>
</ul>
<p><b>Solution:</b></p>
<p style="margin-left: 30px;"><b>Users running Java version 6 or Java version 7 update 11 and below:</b></p>
<p style="margin-left: 60px;"><b></b>Users should update their Java version to the latest versions:</p>
<p style="margin-left: 60px;">To download that latest version of Java 7, please use <a href="http://java.com" target="_blank">http://java.com</a>.</p>
<p style="margin-left: 60px;"><b>Please note:</b> Blalckboard Collaborate Support recommends that you use Java 7, if you must use Java 6 please download the latest verson of Java 6 from <a href="http://www.java.com/en/download/manual_v6.jsp" target="_blank">http://www.java.com/en/download/manual_v6.jsp</a>.</p>
<p style="margin-left: 30px;"><b>Users running Mac OS 10.7.2 or lower:</b></p>
<p style="margin-left: 60px;">Users can install a Java release provided by Apple. From the Apple menu, select <b>Software Update</b>… When prompted, install Java Update 15 (1.6.0_45).</p>
<p><b>Additional Notes</b>:</p>
<p style="margin-left: 30px;">After installing the most recent Java updates, we have identified issues with Web Conferencing closing properly. These issues have been resolved by the <a href="http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=2803" target="_blank">Web Conferencing 11.1.5 and 12.1.5</a> releases. If users are unable to fully exit web conferencing sessions, they should force quit the application. <a title="See article 2788 for more information" href="http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=2788" target="_blank">See article 2788 for more information</a>.</p>
<p><br /><br /></p>
<p class="link_to_this"><span style="font-family: arial,helvetica,sans-serif; font-size: x-small;">Link to this article: <a href="http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=2785" target="_parent">http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=2785</a></span></p></p><h3>Alternate Questions/Keywords</h3><p></p>]]>