Web Conferencing: Whiteboard freezes on Mac OS 10.7+ with Java 7 Update 25.
Web Conferencing versions 12.5.1 and 12.1.6
Mac OS version 10.7 or later with Java 7 Update 25 installed.
It has been reported that recent Oracle Java update causes Web Conferencing Whiteboard to freeze when using Web Conferencing versions 12.5.1 and 12.1.6 with Mac OS version 10.7 or later that has Java 7 update 25 installed. This issue can occur when using activities such as Web Tour and Application Sharing.
This issue can be resolved by uninstalling Java 7u25 and then installing an older version of Java 7 such as "Java SE Runtime Environment 7u21" as outlined below:
1. Uninstall Java 7u25:
2. Install an older version of Java 7 such as "Java SE Runtime Environment 7u21" available at: http://www.oracle.com/technetwork/java/javase/downloads/java-archive-downloads-javase7-521261.html