Support Portal

<p>Classroom - Supported Operating System, Browsers, Java versions and System Requirements for Wimba Classroom</p><p><span id="bodyfont"> <p><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">Below, please find the supported Operating Systems, supported Internet Browsers, and recommended system specifications for using the Wimba Classroom.</span></p> <p><strong><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">Student Requirements</span></strong><span style="font-size: 10pt; font-family: 'Arial','sans-serif';"><br /> · 512MB  RAM (1 GB or higher recommended) <br /> · Internet access at 56k or above *** (broadband recommended)<br /> · Soundcard with microphone and speakers</span></p> <p><strong><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">Instructor Requirements</span></strong><span style="font-size: 10pt; font-family: 'Arial','sans-serif';"><br /> · 1 GB RAM or higher recommended<br /> · Broadband Internet access ***<br /> </span><span id="bodyfont"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">· Internet access broadband connection</span></span> <span id="bodyfont"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">*** </span></span><br /> <span style="font-size: 10pt; font-family: 'Arial','sans-serif';">· Soundcard with microphone and speakers<br /> <br /> </span></p> <p><em><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">Support recommends using headsets (such as Plantronics DSP 500) instead of external speakers or microphones, particularly built-in microphones of laptops</span></em> </p> <table style="border: 1pt dotted #7f7c75; width: 388.2pt;" border="1" cellpadding="0" cellspacing="0" width="518"> <tbody> <tr style="height: 10.3pt;"> <td style="padding: 0in; background: none repeat scroll 0% 0% #83909e; height: 10.3pt; -moz-background-inline-policy: continuous; border: 1px dotted #7f7c75;" colspan="5"> <p align="center"><strong><span style="font-size: 10pt; color: white; font-family: 'Arial','sans-serif';">Wimba Classroom Supported Operating Systems, Java & Browsers</span></strong><span style="font-size: 10pt; font-family: 'Arial','sans-serif';"> <span style="color: white;">*</span></span></p> </td> </tr> <tr style="height: 10.95pt;"> <td style="padding: 0in; background: none repeat scroll 0% 0% #cccccc; width: 59.85pt; height: 10.95pt; -moz-background-inline-policy: continuous; border: 1px dotted #7f7c75;" rowspan="2" width="80"> <p align="center"><strong><span style="font-size: 10pt; color: #335166; font-family: 'Arial','sans-serif';">OS </span></strong></p> </td> <td style="padding: 0in; background: none repeat scroll 0% 0% #cccccc; width: 237.45pt; height: 10.95pt; -moz-background-inline-policy: continuous; border: 1px dotted #7f7c75;" colspan="3" width="317"> <p align="center"><strong><span style="font-size: 10pt; color: #335166; font-family: 'Arial','sans-serif';">Browser</span></strong></p> </td> <td style="padding: 0in; background: none repeat scroll 0% 0% #cccccc; width: 90.9pt; height: 10.95pt; -moz-background-inline-policy: continuous; border: 1px dotted #7f7c75;" rowspan="2" width="121"> <p align="center"><strong><span style="font-size: 10pt; color: #335166; font-family: 'Arial','sans-serif';">Java (JRE) </span></strong></p> </td> </tr> <tr style="height: 22.8pt;"> <td style="padding: 0in; background: none repeat scroll 0% 0% #cccccc; width: 85.95pt; height: 22.8pt; -moz-background-inline-policy: continuous; border: 1px dotted #7f7c75;" width="115"><br /> </td> <td style="padding: 0in; background: none repeat scroll 0% 0% #cccccc; width: 75.75pt; height: 22.8pt; -moz-background-inline-policy: continuous; border: 1px dotted #7f7c75;" width="101"> <p align="center"><strong><span style="font-size: 10pt; color: #335166; font-family: 'Arial','sans-serif';">Supported </span></strong></p> </td> <td style="padding: 0in; background: none repeat scroll 0% 0% #cccccc; width: 75.75pt; height: 22.8pt; -moz-background-inline-policy: continuous; border: 1px dotted #7f7c75;" width="101"> <p align="center"><strong><span style="font-size: 10pt; color: #335166; font-family: 'Arial','sans-serif';">Unsupported</span></strong></p> </td> </tr> <tr style="height: 10.95pt;"> <td style="padding: 0in; width: 59.85pt; height: 10.95pt; border: 1px dotted #7f7c75;" rowspan="3" width="80"> <div align="center"></div> <p align="center"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">Win 7****<br /> Win Vista<br /> Win XP</span></p> </td> <td style="padding: 0in; width: 85.95pt; height: 10.95pt; border: 1px dotted #7f7c75;" width="115"> <p align="center"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">Internet Explorer </span></p> </td> <td style="padding: 0in; width: 75.75pt; height: 10.95pt; border: 1px dotted #7f7c75;" width="101"> <p align="center"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">7.0 - 9.0</span></p> </td> <td style="padding: 0in; width: 75.75pt; height: 10.95pt; border: 1px dotted #7f7c75;" width="101"><br /> </td> <td style="padding: 0in; width: 90.9pt; height: 10.95pt; border: 1px dotted #7f7c75;" rowspan="3" width="121"> <p align="center"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">Java v.6+ (1.6)<br /> <em style="font-size: 8pt;">XP/Vista/Win7</em><br /> </span></p> </td> </tr> <tr style="height: 6.6pt;"> <td style="padding: 0in; width: 85.95pt; height: 6.6pt; border: 1px dotted #7f7c75;" width="115"> <p align="center"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">Firefox </span></p> </td> <td style="padding: 0in; width: 75.75pt; height: 6.6pt; border: 1px dotted #7f7c75;" width="101"> <p align="center"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">3.0, 3.6, 4.0**<br /> </span></p> </td> <td style="padding: 0in; width: 75.75pt; height: 6.6pt; border: 1px dotted #7f7c75;" width="101"><br /> </td> </tr> <tr style="height: 37.65pt;"> <td style="padding: 0in; width: 85.95pt; height: 37.65pt; border: 1px dotted #7f7c75;" width="115"> <p align="center"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">Other </span></p> </td> <td style="padding: 0in; width: 75.75pt; height: 37.65pt; border: 1px dotted #7f7c75;" width="101"> <p> </p> </td> <td style="padding: 0in; width: 75.75pt; height: 37.65pt; border: 1px dotted #7f7c75;" width="101"> <p align="center"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">AOL, Opera, Chrome, Safari</span></p> </td> </tr> <tr style="height: 10.95pt;"> <td style="padding: 0in; background: none repeat scroll 0% 0% #cccccc; width: 59.85pt; height: 10.95pt; -moz-background-inline-policy: continuous; border: 1px dotted #7f7c75;" rowspan="2" width="80"> <p align="center"><strong><span style="font-size: 10pt; color: #335166; font-family: 'Arial','sans-serif';">OS </span></strong></p> </td> <td style="padding: 0in; background: none repeat scroll 0% 0% #cccccc; width: 237.45pt; height: 10.95pt; -moz-background-inline-policy: continuous; border: 1px dotted #7f7c75;" colspan="3" width="317"> <p align="center"><strong><span style="font-size: 10pt; color: #335166; font-family: 'Arial','sans-serif';">Browser </span></strong></p> </td> <td style="padding: 0in; background: none repeat scroll 0% 0% #cccccc; height: 10.95pt; -moz-background-inline-policy: continuous; border: 1px dotted #7f7c75;" rowspan="2"> <p align="center"><strong><span style="font-size: 10pt; color: #335166; font-family: 'Arial','sans-serif';">Java (JRE)</span></strong></p> </td> </tr> <tr style="height: 6.6pt;"> <td style="padding: 0in; background: none repeat scroll 0% 0% #cccccc; width: 85.95pt; height: 6.6pt; -moz-background-inline-policy: continuous; border: 1px dotted #7f7c75;" width="115"><br /> </td> <td style="padding: 0in; background: none repeat scroll 0% 0% #cccccc; width: 75.75pt; height: 6.6pt; -moz-background-inline-policy: continuous; border: 1px dotted #7f7c75;" width="101"> <p align="center"><strong><span style="font-size: 10pt; color: #335166; font-family: 'Arial','sans-serif';">Supported </span></strong></p> </td> <td style="padding: 0in; background: none repeat scroll 0% 0% #cccccc; width: 75.75pt; height: 6.6pt; -moz-background-inline-policy: continuous; border: 1px dotted #7f7c75;" width="101"> <p align="center"><strong><span style="font-size: 10pt; color: #335166; font-family: 'Arial','sans-serif';">Unsupported </span></strong></p> </td> </tr> <tr style="height: 10.95pt;"> <td style="padding: 0in; width: 59.85pt; height: 10.95pt; border: 1px dotted #7f7c75;" rowspan="3" width="80"> <p align="center"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">Mac OSX 10.6<br /> 10.5<br /> </span></p> </td> <td style="padding: 0in; width: 85.95pt; height: 10.95pt; border: 1px dotted #7f7c75;" width="115"> <p align="center"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">Safari </span></p> </td> <td style="padding: 0in; width: 75.75pt; height: 10.95pt; border: 1px dotted #7f7c75;" width="101"> <p align="center"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">3.0, 4.0, 5.0**<br /> </span></p> </td> <td style="padding: 0in; width: 75.75pt; height: 10.95pt; border: 1px dotted #7f7c75;" width="101"><br /> </td> <td style="padding: 0in; width: 90.9pt; height: 10.95pt; border: 1px dotted #7f7c75;" rowspan="3" width="121"> <p> </p> <p align="center"></p> <p style="text-align: center;"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">5 + (1.5)<br /> 6+ (1.6)<br /> </span></p> </td> </tr> <tr style="height: 6.6pt;"> <td style="padding: 0in; width: 85.95pt; height: 6.6pt; border: 1px dotted #7f7c75;" width="115"> <p align="center"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">Firefox </span></p> </td> <td style="padding: 0in; width: 75.75pt; height: 6.6pt; border: 1px dotted #7f7c75;" width="101"> <p align="center"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">3.0, 3.6, 4.0**<br /> </span></p> </td> <td style="padding: 0in; width: 75.75pt; height: 6.6pt; border: 1px dotted #7f7c75;" width="101"><br /> </td> </tr> <tr style="height: 28.2pt;"> <td style="padding: 0in; width: 85.95pt; height: 28.2pt; border: 1px dotted #7f7c75;" width="115"> <p align="center"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">Other </span></p> </td> <td style="padding: 0in; width: 75.75pt; height: 28.2pt; border: 1px dotted #7f7c75;" width="101"><br /> </td> <td style="padding: 0in; width: 75.75pt; height: 28.2pt; border: 1px dotted #7f7c75;" width="101"> <p align="center"><span style="font-size: 10pt; font-family: 'Arial','sans-serif';">AOL, Opera, Chrome, IE<br /> <br /> </span></p> </td> </tr> </tbody> </table> <p><em><span style="font-size: 7.5pt; font-family: 'Arial','sans-serif';">* Browsers listed in the Supported section are recommended browsers for use with the Wimba Classroom.  Browsers that are not listed have not been tested fully and therefore may or may not work with the Wimba Classroom.</span></em><em><span style="font-size: 7.5pt; font-family: 'Arial','sans-serif';"><br /> </span></em></p> <p><em><span style="font-size: 7.5pt; font-family: 'Arial','sans-serif';">** Classroom 6.1.3, 6.1.4 and Firefox 4.0 and Safari 5.0 is supported, but there are several known issues. If any of these effect you, please download and install Firefox 3.6 or use a different supported browser. Windows specific - Clicking the archive stop button results in a popup with no close button.  Mac specific - Inability to take cursor control of another user's computer. Inability to start an appshare session, because user is never prompted to select content. </span></em><span id="bodyfont"><em><span style="font-size: 7.5pt; font-family: 'Arial','sans-serif';">Clicking on the Phone icon and the Options icon does not display the respective information. Clicking the archive stop button results in a popup with no close button.</span></em></span></p> </span> <p><span id="bodyfont"> <p><em><span style="font-size: 8pt; font-family: 'Arial','sans-serif';">*** Internet connection: Wimba recommends a stable broadband connection.  Those connecting over wireless broadband and satellite connections may experience poor connection quality due to poor signals.  Those connecting over dialup connections should be able to hear audio but may have difficulty displaying media rich content.<br /> </span></em></p> <p><span id="bodyfont"><em><span style="font-size: 8pt; font-family: 'Arial','sans-serif';">*** Windows 7 only support java version 6 (We have found that some computers shipped with Windows 7 are also shipped with an incompatible version of java version 5.  Users running Windows 7 may need to remove the older java 5 installed version and install the more recent Java 6 version).<br /> </span></em></span></p> </span> </p> <p> </p> <p> </p> <span id="bodyfont"><span id="bodyfont"> <ol dir="ltr" style="margin-right: 0px;"><font size="1"></font></ol> <font size="1"></font></span></span></p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>